Operations
One team, shore side, for the whole voyage
We are not a local port agent. We are the yacht's shore-side operations centre for the entire passage: we plan it, appoint and manage the agents, deal with the authorities, hold the documentation timeline and stay on the desk while the yacht is at sea.
DESK 24/7 DURING ACTIVE PASSAGES · SINGLE POINT OF CONTACT
Scope
What we manage
Passage planning
Route options assessed against season, range, insurance conditions and the practical realities of each stop. Fuel, weather windows and arrival timing are planned together, not separately.
- — Route & leg structure
- — Range and bunker plan
- — Weather windows
- — Insurance conditions
Government & port liaison
Direct contact with port authorities, maritime administrations, navies and, where required, embassies. We ask the questions in the form each authority expects, in advance of arrival.
- — Port authority notice
- — Naval reporting
- — Diplomatic notes
- — Special-area permissions
Agent coordination
We appoint and manage local agents on your behalf, brief them to one standard, hold them to timings and check their work before the yacht arrives.
- — Agent appointment
- — Scope & cost control
- — Pre-arrival briefing
- — Post-call reconciliation
Transit & canal formalities
Suez and Panama documentation, tonnage measurement, pilotage, convoy scheduling and the sequence in which each paper has to be lodged.
- — Tonnage certificates
- — Transit booking
- — Pilot & convoy timing
- — Crew list formalities
Security & operational intelligence
Consolidated reporting for the corridor you are entering: current posture, reporting schemes, standoff practice and what other vessels are actually doing. Sourced and time-stamped.
- — Corridor posture
- — Reporting schemes
- — Hardening review
- — Escort / convoy options
Fuel, logistics & crew changes
Bunkers with quality reporting, spares clearance, provisioning, visas, flights and transfers arranged around the yacht's actual timing rather than a fixed itinerary.
- — Bunker supply
- — Spares & customs
- — Visas & flights
- — Provisioning
Technical support
Access to yards, riding technicians, class and survey attendance at the ports where the work can realistically be done — and honest advice where it cannot.
- — Yard & workshop access
- — Riding technicians
- — Class / survey attendance
- — Spares logistics
Emergency response
A single number during passage. Medical, mechanical, weather and security events are handled by the same people who planned the voyage, with pre-agreed escalation.
- — 24h desk
- — Medical coordination
- — Diversion planning
- — Owner reporting
Engagement
How we work with you
- Per passage
- Most work is engaged voyage by voyage: a defined passage with a start, an end and an agreed scope.
- Retained support
- For yachts running long or repeated programmes, a retained arrangement keeps the same coordinators across passages.
- Second opinion
- Where a plan already exists, we will review it and tell you plainly where the exposure and the timing pressure sit.
- Cost basis
- Management fee agreed in advance; third-party disbursements passed through and reconciled against the agreed scope.
- Reporting
- One daily position and status report during passage, plus immediate notification of anything that affects the schedule.
- Records
- A written passage record is issued on arrival for the yacht's files.
Boundaries
What we do not do
We do not publish current threat, legal or insurance positions. Those are issued to clients for a specific transit window, with sources and timestamps.
We do not sell certainty. Where a requirement is authority-dependent or changing, we say so and give you the options with their consequences.
We do not supply the crew. Where the yacht needs a professional captain and delivery crew, that is Yacht.Delivery's work and we coordinate with them.
Planning a difficult passage?
Send the outline and we will tell you what the voyage actually requires — documentation, timing pressure, and the decisions that need making early.